Cardholder - Frequently Asked Questions

You will find the answers to the most common questions about cardholder account. If you can’t see the answer to your question below then mail to [email protected]

How do I get a MyChoice Prepaid Card?

MyChoice Corporate Prepaid cards are only available through corporate invitation. If you work with an organization who offers this card program, please ask them for an invitation.

How long does it take to receive my MyChoice card?

MyChoice Virtual cards are created instantly, and the access details are sent to you to your email id. MyChoice Plastic cards should reach you approximately 7 to 10 business days after the corporate partner orders your card.

What do I do when I receive my card in the mail?

When your card arrives, simply activate it. Follow the printed activation instructions that arrive with your card.

What do I do if am unable to activate the card?

Please reach out to us at [email protected]

How do I get my PIN number?

Please call IVR number mentioned on backside of your card and follow the instructions to retrieve your PIN

What do I do if my card is lost or stolen?

You should call the number at the back of the card and report your card lost / stolen to restrict unauthorized usage. You may also log in to the cardholder portal and suspend your card. Subsequently, you may write to us at [email protected] to reissue a new card.

What do I do if I do not receive the card within 7-10 business days?

In case you do not receive the card, please contact us at [email protected]

How do I activate my card?

Please follow the below steps to activate your card.

 Login to the cardholder portal at cardholderonline.com

 Enter the complete card number

 Enter the CVV number which is mentioned on the card

 Enter the date of birth which is mentioned while registration

An automated email will be sent to your registered email ID. Request you to follow the steps and activate the card.

You may also activate your card by calling on the number provided on the back of the card.

How do I add money to my MyChoice card account?

You may receive funds either by agreement established with the corporate sponsor or by requesting funds through the cardholder website and the corporate partner approving the request.

You may also add funds to your account by following instructions on the cardholder website and loading via your Bank Account. Relevant fee may apply.

MyChoice card accounts also allow you to transfer and receive money from another MyChoice card account. Simply log into the cardholder portal and follow the ‘Add Cardholder’ and transfer instructions.

How do I check my account balance?

To check your balance for free, log in to your online or mobile account, where you can see your balance, your deposits and transaction history. You can also call the number on the back of your card and obtain your balance and last 5 transactions.

How can I access the funds on my MyChoice card?

MyChoice Prepaid Card, gives you anytime, anywhere access to your funds. You may use the card for making purchases at stores, over the phone and online anywhere, anytime. You may also withdraw cash at ATMs worldwide.

What are the restrictions to using my MyChoice card? What is the maximum amount I can spend on my card?

As a new cardholder, you are allowed a restricted access to your card, until you upload necessary verification document, and complete our verification process. As a verified customer, you get access to higher card usage limits. You can check the ‘Limits’ section under ‘Resources’ page

What is the process to enhance my card usage limits?

In order to enhance your card usage limits, we would need a copy of your identity document and a copy of your utility bill. You may upload these documents from cardholder portal, or send it to us at [email protected]