MyChoice Corporate Prepaid cards are only available through corporate invitation. If you work with an organization who offers this card program, please ask them for an invitation.
MyChoice Virtual cards are created instantly, and the access details are sent to you to your email id. MyChoice Plastic cards should reach you approximately 7 to 10 business days if the corporate partner orders your card through standard delivery. If your card has been ordered through expedite delivery it should reach you in 1-3 working days.
When your card arrives, simply activate it. Follow the printed activation instructions that arrive with your card.
Please call IVR number mentioned on backside of your card and follow the instructions to retrieve your PIN
You should call the number at the back of the card and report your card lost / stolen to restrict unauthorized usage. You may also log in to the cardholder portal and suspend your card. Subsequently, you may write to us at [email protected] to reissue a new card.
No, for security purposes, the old card number is cancelled and the replacement card has a new card number.
This transfer is not necessary. When you lose your card, and get a replacement card, their balance and all of their transactions on the lost card will automatically appear on the replacement card.
In case you do not receive the card, please contact us at [email protected]
Please follow the below steps to activate your card.
Login to the cardholder portal at cardholderonline.com
Enter the complete card number
Enter the CVV number which is mentioned on the card
Enter the date of birth which is mentioned while registration
An automated email will be sent to your registered email ID. Request you to follow the steps and activate the card.
You may also activate your card by calling on the number provided on the back of the card.
You may receive funds either by agreement established with the corporate sponsor or by requesting funds through the cardholder website and the corporate partner approving the request.
You may also add funds to your account by following instructions on the cardholder website and loading via your Bank Account. Relevant fee may apply.
MyChoice card accounts also allow you to transfer and receive money from another MyChoice card account. Simply log into the cardholder portal and follow the ‘Add Cardholder’ and transfer instructions.
To check your balance for free, log in to your online or mobile account, where you can see your balance, your deposits and transaction history. You can also call the number on the back of your card and obtain your balance and last 5 transactions.
MyChoice Prepaid Card, gives you anytime, anywhere access to your funds. You may use the card for making purchases at stores, over the phone and online anywhere, anytime. You may also withdraw cash at ATMs worldwide.
As a new cardholder, you are allowed a restricted access to your card, until you upload necessary verification document, and complete our verification process. As a verified customer, you get access to higher card usage limits. You can check the ‘Limits’ section under ‘Resources’ page
In order to enhance your card usage limits, we would need a copy of a proof of identity document and proof of address document. You may upload these documents from the cardholder portal by clicking on Upgrade Account. Alternatively, you can email the documents at [email protected]
Card limits are combined for all cards for an unverified (KYC1) cardholder. For verified (KYC 2) cardholders, card limits are defined at individual card.
Limits are calculated on a rolling 24 hours. In other words, cardholders must not exceed their limit in any 24hour period.
They can receive SMS notifications regarding their card account.
Yes. A mobile number can be used to receive notifications for different card accounts.
MyChoice Prepaid Card is accepted globally at all locations and ATMs where Mastercard® / Visa® debit cards are accepted.
No. Cardholders can only transfer money between cards of the same currency.
An OCT is a transaction received from Visa/Mastercard to add funds to a card by person-to-person payments, money transfers, loads to cards from third party services such as PayPal for example. It is not for reversing a previous transaction. OCT’s are only allowed for Verified (KYC 2) cardholders. If funds are received through OCT transactions on an unverified (KYC 1) card, the card will be blocked from further usage (and access to funds) until verification documents are provided.
These are transactions that have been authorized, but have not been sent for settlement by the merchant yet.
The cardholder should suspend the card by logging into their account on the Cardholder Portal and send an email to MyChoice cardholder support at [email protected] (please note that the cardholder support email address may be different for your specific program). The cardholder support team will block the card to avoid any further fraudulent transactions, and provide the information to the cardholder for initiating the dispute/chargeback process, and replace the card.
The process may take up to 90 days.
No, the PIN is accessed via an IVR (automated phone service) or upon the cardholder’s first login to the card account on the mobile app or the Cardholder Portal. The cardholders can also view their PIN at any time by logging into their account on the Cardholder Portal by selecting MANAGE CARD->VIEW PIN
The currency conversion rates are those provided by Visa/Mastercard.
They can change their PIN in any ATM that provides that functionality. Please note that all ATMs may not offer this service.