1. Registration & Login
To know the status of you application, you can mail us at [email protected] Usually, your account will be verified within 3 to 5 working days but if you do not get any response from us within the stipulated time frame, you may contact us any time at the above-mentioned e-mail ID. We would revert back to you within 48 hours.
Help Text will be available in all the mandatory fields and you should go through the Help Text and complete your registration. Alternatively you may send a mail to us along with your contact number at [email protected] for any assistance. Our team will contact you and help you complete the registration process.
You may check the upload document page once you sign up for MyChoice, for the list of documents required to complete your registration process.
You can click on forgot password on the login page and follow the instructions. In case, if you face any difficulties, please write to us at [email protected]
For change in corporate admin details, please write to us at [email protected]
It will take a minimum of 4 weeks to complete the card design and on-board your company under MyChoice Co-Branded program
There are no rules and limits to funding your corporate account.
2. Business Account Funding
You can fund your account through Wire Transfer or by using the Internet banking facility of your bank. Please login to your account and navigate to add funds page. You may select the fund transfer mode and follow instructions as provided to add funds to your funding account.
Time taken to credit your funding account will depend on the mode of fund transfer selected.
Wire transfer may take 2-3 working days* if wire is initiated outside SEPA region and same day if wire is initiated within SEPA region to show up on your funding account.
Fast Bank Transfer (available only to upgraded Business Partners) may take 1-2 working days* to show up on your funding account
*Working days are Monday through Friday, except for recipient bank holidays
Funds available in any one currency funding account may not be used or transferred to the funding account of another currency. In case, you wish to make such transfer, please write to us at [email protected] Relevant fee and forex conversion charges may apply.
3. Card Issuance
No, you have to enroll cards for yourself by furnishing all the details.
Yes you can enroll cards in bulk. Necessary excel templates are available in the Enroll Cardholder tab. We recommend you to fill the excel templates with the necessary details and upload the same.
It may take up to 30 minutes to process your bulk card enrollment request based on the availability of funds in the prefunding account. If prefunding account does not have sufficient funds, we will wait 24 hours to process bulk card enrollment for the Business Partner to load their account. You can check the status of your request on the Cardholder bulk enrollment page.
Normal Delivery may take 5 to 8 business days* within Europe and 7 to 13 business days* for Rest of World.
Express Delivery takes 3 to 5 business days*. Necessary tracking number will be provided to you upon request. Relevant fee may apply.
*From the time of card order
In case, if you select the card delivery method as “Normal”, we can provide the shipment date alone since it’s a low cost delivery method the postal service does not provide the tracking details.
If you select the card delivery method as “Express Delivery”, you can collect the tracking number and contact our Courier service on your own and trace your card package.
Please write to us at [email protected] and get your tracking in advance to trace your package.
Yes, you can write us on [email protected] immediately after you enroll the card so that support team can raise the request to our dispatch team.
Yes you can. Please send a request to [email protected] and re-issue a card. Relevant fee may apply.
Please check the error message & write to us at [email protected]
Note: Before you enroll a card, please check your account balance and ensure that you have sufficient funds to cover for enrollment fee.
4. Cardholder Funding
Necessary excel templates are available in the ‘Fund Cardholder’ tab. We recommend you to fill the excel templates with the necessary details and upload the same.
Yes. You can collect the mentioned documents from the cardholders and upload them on the website and request us to upgrade the limits.